Shipping Policy

At Vital Reliefwear, we are committed to delivering comfort and support to medical professionals around the world. Whether you are working in a busy hospital or clinic, we ensure that your order reaches you quickly and safely.

Delivery Timeframes

Our shipping process is divided into two phases:

Processing Time (24–48 hours)

  • Order confirmation, adjustments, quality inspection, and packaging.

Delivery Time (Approx. 6–10 business days)

  • Time needed for your package to travel from our international shipping center to your delivery address.

Estimated delivery times for key destinations:

  • USA / Canada / Australia: 6–10 business days.

During peak seasons (e.g., Christmas, New Year, Black Friday, Valentine’s Day):

  • USA / Canada / Australia: 10–15 business days.

📌 Please note: Shipping times do not include possible delays due to customs or local duties. Delivery times may also be longer during peak holiday seasons.

Shipping Costs

  • Standard Shipping (with tracking): Free

  • Insured Delivery: Included with all orders for extra security

Shipping Insurance Policy

We want every nurse and healthcare professional to receive their shoes safely. For added peace of mind, we offer shipping insurance with all orders.

Policy Details

  • Coverage: Insurance covers loss, theft, or damage during transit, up to the value declared at purchase.

  • Non-Refundable: Once purchased, shipping insurance cannot be refunded.

  • Claims: If your package is lost or arrives damaged, contact our customer service within:

    • 7 days for damaged goods (with photos and proof of value)

    • 14 days for lost items

  • Exclusions: Shipping insurance does not cover delays, indirect losses, or pre-existing damages.

For claims or questions, contact us at support@vitalreliefwear.com.

By purchasing shipping insurance, you confirm acceptance of these terms.

Order Tracking

You can track your order in real time via the tracking link sent to your email once your package ships.

Order Modifications & Cancellations

Please note that once an order is placed, it cannot be changed or canceled. Packaging and processing begin immediately after we receive your order.