Return policy

Returns & Refunds

At Vital Reliefwear, we understand the demands of long days behind the chair. Our footwear is designed for professionals who spend hours standing and working on hard salon floors. We want you to feel confident in your purchase — and if something isn’t right, we’re here to help.

Below you’ll find our return and refund process, including common situations and how we handle them.

Common Return Reasons & Solutions

Arrived Late

If your order arrives later than the promised delivery time (21 days), you are eligible for an $8 refund as compensation.

Defective / Quality Issues

If your shoes arrive with a defect or quality issue, we will send you a replacement pair free of charge.

Doesn’t Fit (Wrong Size or Color)

If the fit or color isn’t right, you may return or exchange the product.
Return shipping costs are the customer’s responsibility.

Changed Your Mind

If you decide the item isn’t for you, you may return or exchange it.
Return shipping costs are the customer’s responsibility.

Wrong Item Received

If you received the wrong item or something is missing from your order, you may return it and we’ll cover the return shipping cost. A replacement will be sent free of charge.

Parcel Damaged on Arrival

If your package arrives damaged, we will send a replacement pair free of charge.

Incorrect Shipping Information

Please double-check your shipping details before placing your order. If you need to update your address, contact us as soon as possible so we can assist where possible.

Other

If your situation doesn’t fall under the categories above, please contact us directly and we’ll work with you to find a fair solution.

How to Return Your Order

1. Contact Us

Email support@vitalreliefwear.com within 30 days of receiving your order.
Please include your order number and the reason for your return.

2. Approval & Return Address

Our customer service team will confirm whether your return is approved and provide the correct return address.
Please note: if the return is not shipped within 14 days of approval, the request will be canceled.

3. Prepare Your Return

Pack the product securely in its original packaging, including all accessories and materials.

4. Ship the Return

Send the package to the provided return address and share the tracking number with our team.

5. Refund Process

Once we receive and inspect the returned item(s), your refund will be processed within 5 business days using the original payment method.

Non-Returnable Items

  • Pre-ordered products

  • Used items or items not in original condition

  • Promotional sale items (including BOGO offers). These may be returned but are limited to a maximum of 3 items.

Products Damaged on Arrival

If your product was damaged during delivery:

  • Take clear photos of the damaged item placed on a flat surface, with the defect and shipping label visible

  • Email the photos and a short description to support@vitalreliefwear.com within 5 days of receiving your order

We will send a replacement free of charge.
If a second defect occurs, a full refund will be issued.

Additional Information

  • All returns must be approved by our customer service team before shipping

  • Unauthorized returns will not be accepted

For any questions, contact us at support@vitalreliefwear.com.
Our team is available Monday – Friday, 8:30 AM – 5:30 PM EST.

Thank you for choosing Vital Reliefwear.
We’re here to make sure your footwear supports your work — day after day.